Terms of service

OVERVIEW

Welcome to K9 Krunch. The terms “we,” “us,” and “our” refer to K9 Krunch LLC. K9Krunch operates this website and online store, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide these Services.

The following Terms of Service (“Terms”) govern your use of our website and Services. By visiting, accessing, or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you should not access or use our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state or province of residence.

To access certain features or make purchases, you may be asked to provide information including your name, email address, billing information, and shipping address. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

SECTION 2 — PRODUCTS

We make every effort to display our products accurately. However, colors, textures, and appearance may vary depending on the device used to view our website.

Product descriptions, pricing, and availability may change at any time without notice. We reserve the right to discontinue products or limit quantities at our discretion.

We do not guarantee that product images or descriptions will exactly match the physical product received.

Pet Safety Notice:

Our products are intended for pet consumption only. Always supervise your pet while they are consuming treats and ensure fresh drinking water is available.

Always choose treats that are appropriate for your dog’s size, chewing habits, and dietary needs, and monitor your pet while chewing to reduce the risk of choking.

If your pet has allergies, dietary sensitivities, or medical conditions, consult your veterinarian before introducing new treats into their diet.

K9Krunch is not responsible for adverse reactions caused by undisclosed allergies, sensitivities, improper treat selection, or misuse of products.

SECTION 3 — ORDERS

When you place an order with K9Krunch, you are making an offer to purchase. We reserve the right to accept or decline any order at our sole discretion.

Orders are not considered accepted until payment has been processed and order confirmation has been sent.

We may cancel or modify orders if necessary, including in cases of suspected fraud, pricing errors, or product availability issues.

Your purchases are subject to our Refund Policy, which is available on our website.

SECTION 4 — PRICING AND BILLING

Prices listed on our website are subject to change without notice.

Unless otherwise stated, prices do not include applicable taxes, shipping costs, customs fees, or import duties.

By placing an order, you agree that:

  • The payment information you provide is accurate

  • You are authorized to use the payment method provided

  • You will pay all charges incurred including shipping and taxes

SECTION 5 — SHIPPING AND DELIVERY

Delivery times shown on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather events, or other circumstances beyond our control.

Once an order has been transferred to the shipping carrier, risk of loss transfers to the customer.

SECTION 6 — INTELLECTUAL PROPERTY

All content available on the K9Krunch website, including text, graphics, logos, product designs, images, videos, and website design, is the property of K9 Krunch LLC or its licensors and is protected by copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or use any content from our website without our written permission.

“K9Krunch” and associated branding are trademarks of K9 Krunch LLC.

SECTION 7 — THIRD-PARTY TOOLS AND LINKS

Our website may provide access to tools or links operated by third parties. These services are provided for convenience only.

We do not control or endorse third-party services and are not responsible for their content, policies, or practices.

Your use of third-party tools or websites is at your own risk.

SECTION 8 — RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify. While Shopify provides the technology platform that powers our store, all purchases are made directly from K9 Krunch LLC.

Shopify is not responsible for any transactions, purchases, or disputes between you and K9Krunch.

SECTION 9 — PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy, which is available on our website.

Because our store is hosted by Shopify, certain information may also be processed by Shopify in order to operate the store and process transactions.

SECTION 10 — USER FEEDBACK

If you submit reviews, feedback, suggestions, or other content to us, you grant K9Krunch a perpetual, royalty-free right to use, reproduce, modify, publish, and distribute that content for any purpose.

You agree that any feedback you submit will not violate the rights of any third party or contain unlawful or offensive material.

SECTION 11 — ERRORS AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct any errors and to change or update information or cancel orders if necessary.

SECTION 12 — PROHIBITED USES

You may not use our Services for any unlawful or prohibited purpose, including but not limited to:

  • Violating any laws or regulations

  • Infringing on intellectual property rights

  • Harassing or harming others

  • Distributing malware or harmful code

  • Attempting to interfere with website security or functionality

We reserve the right to terminate access to the Services for violations of these Terms.

SECTION 13 — TERMINATION

We may terminate or suspend access to our Services at any time without notice if we believe these Terms have been violated.

Termination does not affect obligations or liabilities incurred prior to termination.

SECTION 14 — DISCLAIMER OF WARRANTIES

The Services and products offered through our website are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that the Services will be uninterrupted, secure, or error-free.

SECTION 15 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, K9 Krunch LLC, its affiliates, employees, partners, and service providers will not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our Services or products.

SECTION 16 — INDEMNIFICATION

You agree to indemnify and hold harmless K9 Krunch LLC and its affiliates from any claims, damages, or expenses arising from your violation of these Terms or your misuse of the Services.

SECTION 17 — SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.

SECTION 18 — ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and K9 Krunch LLC regarding your use of the Services.

SECTION 19 — GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of New York, United States.

SECTION 20 — CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to the website.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 21 — CONTACT INFORMATION

Questions about these Terms should be sent to:

K9 Krunch LLC
2566 Silas Tompkins Rd
Long Eddy, New York 12760
United States

Email: info@k9krunch.com