Refund policy

Return & Refund Policy

We stand behind every bag. If something's not right, we'll make it right.

30-Day Guarantee. If your pup doesn't love their first order, contact us within 30 days of delivery for a full refund or a replacement of a different flavor — no need to return the bag. This guarantee applies to the first order per household, one resolution per customer.

Damaged, defective, or incorrect items. Email us at orders@K9Krunch.com within 14 days of delivery with a photo of the issue and your order number. We'll ship a replacement or issue a refund — your choice — at no cost to you.

Change-of-mind returns. Your first order is fully protected by our Happy-Dog Guarantee — no questions, no return required. For subsequent orders, our damaged, defective, and incorrect item policies apply in full. If you have a concern that doesn't fit neatly into any of the above, email us at orders@K9Krunch.com. We handle every situation with the same care — reach out and we'll find a solution.

Return shipping. Physical returns are rarely required — for most issues, a photo is all we need. In the uncommon case where our team requests a physical return, K9 Krunch will cover return shipping for defective, damaged, or incorrect items. If a return is requested for any other reason, the customer is responsible for return postage. We recommend using a trackable method — K9 Krunch is not liable for packages lost in transit on customer-initiated returns.

Refund timing. Approved refunds are processed to the original payment method within 5–10 business days. Your bank may take an additional 1–2 business days to post the credit.

Opened or consumed product. For health and safety reasons, we do not require customers to return opened or consumed product. The Happy-Dog Guarantee still applies.

Food-safety recalls. In the unlikely event of a recall, we follow FDA guidance. Affected customers will be notified by email within 24 hours of any recall notice with clear next steps.

Subscription orders. Subscribers can pause, skip, or cancel anytime from the account dashboard before the next billing date.

Questions? We're here to help. 📧 orders@K9Krunch.com We reply within 1 business day, Mon–Fri.