Shipping policy

Shipping Policy

Processing time. We ship Monday through Friday. Orders placed by 5:00 p.m. ET on a business day are handed to the carrier the next business day. Orders placed after 5:00 p.m. ET, on weekends, or on U.S. federal holidays ship the following business day.

Free shipping on orders of $49 or more. Orders of $49 or more ship free with Free Standard Shipping to every U.S. address except Hawaii, Alaska, and Puerto Rico, including U.S. territories and military APO/FPO addresses. It applies automatically at checkout, no code needed. Most orders arrive in 3 to 5 business days.

Orders under $49, and orders to Hawaii, Alaska, or Puerto Rico. Shipping is calculated at checkout based on weight and destination. Choose from the UPS and USPS services shown at checkout; delivery time depends on the service you pick.

Where we ship. U.S. addresses only. We don't ship internationally at this time.

Tracking. A tracking number is emailed as soon as your label is created. Allow up to 24 hours for the first carrier scan to appear.

Address changes and cancellations. Orders can be changed or canceled within 1 hour of placement. Email orders@k9krunch.com as soon as possible. Once an order enters fulfillment, changes are no longer possible.

Incorrect addresses. If a package comes back to us because the address was entered incorrectly, we'll contact you to collect a reship fee before sending it out again.

Lost or stolen packages. If tracking shows your package as delivered but you can't find it:

• Check with neighbors and household members, and around your door and mailbox.
• Wait 24 hours. Packages sometimes scan as delivered before the actual drop-off.
• If it still hasn't arrived, email orders@k9krunch.com within 14 days of the delivery scan. We'll open a claim with the carrier and work with you on a replacement or refund.