Shipping policy

Shipping Policy

Processing time. We ship Monday through Friday. Orders placed by 5:00 p.m. ET on a business day are handed to the carrier the next business day. Orders placed after 5:00 p.m. ET, on weekends, or on U.S. federal holidays ship the following business day.

Transit time. Most U.S. orders are delivered within 3–5 business days via UPS from our New York fulfillment center. East Coast addresses typically arrive in 2–3 business days; West Coast in 4–5. "Business days" exclude weekends and federal holidays.

Rates and free shipping threshold. Shipping costs are calculated automatically at checkout based on your order weight, destination, and selected UPS service — no guesswork, no surprises. Orders of $49 or more ship free to the contiguous 48 U.S. states via UPS Ground, applied automatically at checkout. No code needed.

Carrier speeds at checkout. You can choose your preferred UPS service at checkout (Ground, Ground Saver, or Standard). Rates are calculated live based on weight, destination, and service selected to give you the best possible price.

Where we ship.

  • Contiguous 48 U.S. states — standard calculated rates.
  • Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands — available at live calculated carrier rates (shipping cost may be higher).
  • We do not ship internationally at this time.
  • We do not ship to APO/FPO addresses, PO Boxes, or freight forwarders.

Tracking. A tracking number is emailed the moment your label is created. Please allow up to 24 hours for the first carrier scan to appear.

Address changes and cancellations. Orders can be modified or canceled within 1 hour of placement. Email us at orders@K9Krunch.com as soon as possible — once the order enters fulfillment, changes are no longer possible.

Incorrect addresses. If a package is returned to us because the shipping address was entered incorrectly by the customer, we'll reach out to collect a reship fee before sending it back out.

Lost or stolen packages. If tracking shows your package as delivered but you cannot locate it, please:

  • Check with neighbors and other household members, and around your doorstep and mailbox.
  • Wait 24 hours — packages occasionally scan "delivered" before the actual drop-off.
  • If it still hasn't arrived, contact us at orders@K9Krunch.com within 14 days of the delivery scan. We'll open a claim with UPS and work with you on a replacement or refund.