SHIPPING & RETURNS

Everything you need to know about getting your order — and our promise if it's not right.

At a glance


Fast Handling	Orders ship within 1 business day
Delivery	3–5 business days via UPS
Shipping Rates	Calculated automatically at checkout — free on orders $49+
Guarantee	30 days, first order, full refund or replacement

Shipping Policy

Processing time. We ship Monday through Friday. Orders placed by 5:00 p.m. ET on a business day are handed to the carrier the next business day. Orders placed after 5:00 p.m. ET, on weekends, or on U.S. federal holidays ship the following business day.

Transit time. Most U.S. orders are delivered within 3–5 business days via UPS from our New York fulfillment center. East Coast addresses typically arrive in 2–3 business days; West Coast in 4–5. "Business days" exclude weekends and federal holidays.

Rates and free shipping threshold. Shipping costs are calculated automatically at checkout based on your order weight, destination, and selected UPS service — no guesswork, no surprises. Orders of $49 or more ship free to the contiguous 48 U.S. states via UPS Ground, applied automatically at checkout. No code needed.

Carrier speeds at checkout. You can choose your preferred UPS service at checkout (Ground, Ground Saver, or Standard). Rates are calculated live based on weight, destination, and service selected to give you the best possible price.

Where we ship.

Contiguous 48 U.S. states — standard calculated rates.
Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands — available at live calculated carrier rates (shipping cost may be higher).
We do not ship internationally at this time.
We do not ship to APO/FPO addresses, PO Boxes, or freight forwarders.

Tracking. A tracking number is emailed the moment your label is created. Please allow up to 24 hours for the first carrier scan to appear.

Address changes and cancellations. Orders can be modified or canceled within 1 hour of placement. Email us at orders@K9Krunch.com as soon as possible — once the order enters fulfillment, changes are no longer possible.

Incorrect addresses. If a package is returned to us because the shipping address was entered incorrectly by the customer, we'll reach out to collect a reship fee before sending it back out.

Lost or stolen packages. If tracking shows your package as delivered but you cannot locate it, please:

Check with neighbors and other household members, and around your doorstep and mailbox.
Wait 24 hours — packages occasionally scan "delivered" before the actual drop-off.
If it still hasn't arrived, contact us at orders@K9Krunch.com within 14 days of the delivery scan. We'll open a claim with UPS and work with you on a replacement or refund.

Return & Happy-Dog Guarantee

We stand behind every bag. If something's not right, we'll make it right.

30-Day Guarantee. If your pup doesn't love their first order, contact us within 30 days of delivery for a full refund or a replacement of a different flavor — no need to return the bag. This guarantee applies to the first order per household, one resolution per customer.

Damaged, defective, or incorrect items. Email us at orders@K9Krunch.com within 14 days of delivery with a photo of the issue and your order number. We'll ship a replacement or issue a refund — your choice — at no cost to you.

Change-of-mind returns. Your first order is fully protected by our Happy-Dog Guarantee — no questions, no return required. For subsequent orders, our damaged, defective, and incorrect item policies apply in full. If you have a concern that doesn't fit neatly into any of the above, email us at orders@K9Krunch.com. We handle every situation with the same care — reach out and we'll find a solution.

Return shipping. Physical returns are rarely required — for most issues, a photo is all we need. In the uncommon case where our team requests a physical return, K9 Krunch will cover return shipping for defective, damaged, or incorrect items. If a return is requested for any other reason, the customer is responsible for return postage. We recommend using a trackable method — K9 Krunch is not liable for packages lost in transit on customer-initiated returns.

Refund timing. Approved refunds are processed to the original payment method within 5–10 business days. Your bank may take an additional 1–2 business days to post the credit.

Opened or consumed product. For health and safety reasons, we do not require customers to return opened or consumed product. The Happy-Dog Guarantee still applies.

Food-safety recalls. In the unlikely event of a recall, we follow FDA guidance. Affected customers will be notified by email within 24 hours of any recall notice with clear next steps.

Subscription orders. Subscribers can pause, skip, or cancel anytime from the account dashboard before the next billing date.

Contact

Questions? We're here to help. 📧 orders@K9Krunch.com We reply within 1 business day, Mon–Fri.