SHIPPING & RETURNS
Everything you need to know about getting your order, and our promise if it's not right.
At a glance
| Fast handling | Orders ship within 1 business day |
| Delivery | 3 to 5 business days with Free Standard Shipping |
| Shipping rates | Free on orders $49+ to every U.S. address except HI, AK, PR. Otherwise calculated at checkout |
| Guarantee | 30 days on every order, free return shipping, no restocking fee |
Shipping Policy
Processing time. We ship Monday through Friday. Orders placed by 5:00 p.m. ET on a business day are handed to the carrier the next business day. Orders placed after 5:00 p.m. ET, on weekends, or on U.S. federal holidays ship the following business day.
Free shipping on orders of $49 or more. Orders of $49 or more ship free with Free Standard Shipping to every U.S. address except Hawaii, Alaska, and Puerto Rico, including U.S. territories and military APO/FPO addresses. It applies automatically at checkout, no code needed. Most orders arrive in 3 to 5 business days.
Orders under $49, and orders to Hawaii, Alaska, or Puerto Rico. Shipping is calculated at checkout based on weight and destination. Choose from the UPS and USPS services shown at checkout; delivery time depends on the service you pick.
Where we ship. U.S. addresses only. We don't ship internationally at this time.
Tracking. A tracking number is emailed as soon as your label is created. Allow up to 24 hours for the first carrier scan to appear.
Address changes and cancellations. Orders can be changed or canceled within 1 hour of placement. Email orders@k9krunch.com as soon as possible. Once an order enters fulfillment, changes are no longer possible.
Incorrect addresses. If a package comes back to us because the address was entered incorrectly, we'll contact you to collect a reship fee before sending it out again.
Lost or stolen packages. If tracking shows your package as delivered but you can't find it:
- Check with neighbors and household members, and around your door and mailbox.
- Wait 24 hours. Packages sometimes scan as delivered before the actual drop-off.
- If it still hasn't arrived, email orders@k9krunch.com within 14 days of the delivery scan. We'll open a claim with the carrier and work with you on a replacement or refund.
Return & Happy-Dog Guarantee
We stand behind every bag. If something's not right, we'll make it right.
30-day Happy-Dog Guarantee. Every order is covered for 30 days from delivery. To return an item for any reason, email orders@k9krunch.com with your order number within 30 days of delivery. Return shipping is free and there is no restocking fee.
Opened or eaten treats. For health and safety reasons, you don't need to send back opened or partly eaten bags. Tell us what happened and we'll refund or replace them.
Damaged, defective, or incorrect items. Email orders@k9krunch.com within 30 days of delivery with a photo of the issue and your order number. We'll send a replacement or issue a refund, your choice, at no cost to you.
Refund timing. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take 1 to 2 more business days to post the credit.
Food-safety recalls. In the unlikely event of a recall, we follow FDA guidance. Affected customers will be notified by email within 24 hours of any recall notice with clear next steps.
Subscription orders. You can pause, skip, or cancel your subscription anytime from your account before your next billing date.
Contact
Questions? Email orders@k9krunch.com. We reply within 1 business day, Monday to Friday.